You can customize the letters and type in the body of the letter instead of using the templates provided in the program. Go to Mail Outs – > Letters – > Customize . The customize letters window will be displayed. It has many tabs for different types of letters. Select each tab and type in the body of the letter in your own words according to the type of letter. When finished click the save button to save changes.

Note: You don’t need to type in the entire letter. The program will insert the address, salutation etc. for each customer at the time of printing. You just type in the body and closing of the letter.